Frequently Asked Questions

Everything you need to know about your gear and your journey.

How long does standard delivery take?

Standard UK shipping typically takes 2-4 business days. We use tracked services to ensure your running gear reaches you safely and promptly.

What is your return policy for running shoes?

We offer a 30-day return policy. Items must be in their original, unworn condition with all packaging intact. Please note that shoes worn for outdoor runs cannot be returned unless they are faulty.

Do you offer gait analysis online?

While we provide comprehensive size guides and product descriptions, we recommend visiting our physical stores for a professional gait analysis to find the perfect fit for your running style.

Can I track my order once it has shipped?

Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.

Do you ship internationally?

Currently, we primarily serve the UK market, but we are working on expanding our shipping options to international running communities soon.