Returns & Exchanges
At Run North West, we want you to be fully satisfied with your gear; if your new running shoes or apparel aren't the perfect fit, you can return them within 30 days of purchase for a full refund or exchange. Please ensure all items are in their original, unworn condition with tags attached and packaging intact.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Gear
Securely package your items in their original shoebox or mailing bag, ensuring all original labels and tags are included.
Ship It Back
Affix your generated shipping label to the parcel and drop it off at any authorized courier point or local post office.
Refund Processing
Once our team receives and inspects your return, we will process your refund or dispatch your exchange within 5-7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing